Smax Arena

FREQUENTLY ASKED QUESTIONS

Our list of commonly asked questions and answers about our website, content, policies and more.

Last Updated: Dec 5, 2021

All transactions for our video downloads are made through a payment gateway that uses SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all sales on www.smaxarena.com are final and un-exchangeable. Refund requests will be taken into consideration and processed if exceptional circumstances exist. If you believe exceptional circumstances exist, please email the Company at contact@smaxarena.com and explain the exceptional circumstances that you believe merits a refund.

The purchase of our digital downloads is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

Smax Arena reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings without prior notice.

No. At this time our videos are NOT available on DVD and ONLY available for purchase as digital downloads. In the case we release our videos on DVD, we will be sure to announce the promotion and make it available for purchase through our website.

No. Our products are ‘NOT FOR RESALE’. At the time of purchase, you are agreeing that it’s for your own personal private use and you are prohibited from reselling, redistributing or broadcasting it in any way. Our materials are copyrighted and violators will be prosecuted.

No. Each video must be purchased individually. At this time, we do not offer subscription plans.

If you are experiencing issues downloading your purchase, please contact us at contact@smaxarena.com with your transaction/payment details to ensure your product is delivered as soon as possible. When sending us an email, please provide your email address and transaction number so we can swiftly resolve the issue for you.

If you are experiencing issues with payment processing or wish to inquire about a charge/billing, please contact Epoch Billing Support. Contact details are provided below:

PHONE TOLL FREE:+1 800 893 8871
PHONE WORLDWIDE:+1 310 664 5810
EMAIL:BILLING@EPOCH.COM

Yes. Our videos are compatible with iPad and iPhone for your viewing experience.

Our videos are available in MP4 file type | HD resolution (1920×1080 pixels, 16:9 aspect ratio).

Yes. Select and add each item to your cart before purchasing at checkout.

All of our content contains nudity and sex. The material on this site is intended for and restricted to 18+ mature adults only.

No. We do not accept requests for custom videos. However, all feedbacks will be valued. Please feel free to reach out to contact@smaxarena.com and provide us with your feedback or request what you would like to see in our upcoming videos. We are unable to make any guarantees, but our director will take in into serious consideration.

If your inquiry has not been addressed here, please contact us via email at contact@smaxarena.com

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Click on the “CONTACT US” button below to be redirected to our contact page.

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© Altasmax Media LLC. 2022. All rights reserved.

All performers in each video and graphical image on this content depicting activity governed by 18 U.S. Code § 2257 were over the age of 18 as of the date(s) of production. The records required by 18 U.S. Code § 2257 are kept by the Custodian of Records: Altasmax Media LLC 5000 Birch Street, Suite 3000, Newport Beach, CA 92660.

Altasmax Media LLC owns and operates this Website. Unless otherwise indicated, all content, information, and other materials on the this Website, including the visual interfaces, graphics, design, compilation, information, software, computer code (including source code or object code), services, text, pictures, information, data, sound files, other files, and the selection and arrangement of them are the property of Altasmax Media LLC or its subsidiaries or affiliated companies or third-party licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The brand’s name, and all assets, including the Website logo; and all related names, domain names, logos, product and service names, designs, and slogans, as well as the look and feel of the Website, including all page headers, custom graphics, button icons, and scripts, are trademarks owned by Altasmax Media LLC or its affiliates or licensors. You must not use these marks in whole or in part in connection with any product or service that is not the Company’s, in any manner that is likely to cause confusion among customers, or in any way that disparages or discredits the Company, without the Company’s prior written permission. Any use of these trademarks must follow any guidelines that the Company may provide you from time to time. All other trademarks, names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners. Reference on the Website to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation of it by the Company or any other affiliation.