Smax Arena


Our list of commonly asked questions and answers about our website, content, policies and more.

Last Updated: Dec 5, 2021

All transactions for our video downloads are made through a payment gateway that uses SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all sales on are final and un-exchangeable. Refund requests will be taken into consideration and processed if exceptional circumstances exist. If you believe exceptional circumstances exist, please email the Company at and explain the exceptional circumstances that you believe merits a refund.

The purchase of our digital downloads is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

Smax Arena reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings without prior notice.

No. At this time our videos are NOT available on DVD and ONLY available for purchase as digital downloads. In the case we release our videos on DVD, we will be sure to announce the promotion and make it available for purchase through our website.

No. Our products are ‘NOT FOR RESALE’. At the time of purchase, you are agreeing that it’s for your own personal private use and you are prohibited from reselling, redistributing or broadcasting it in any way. Our materials are copyrighted and violators will be prosecuted.

No. Each video must be purchased individually. At this time, we do not offer subscription plans.

If you are experiencing issues downloading your purchase, please contact us at with your transaction/payment details to ensure your product is delivered as soon as possible. When sending us an email, please provide your email address and transaction number so we can swiftly resolve the issue for you.

If you are experiencing issues with payment processing or wish to inquire about a charge/billing, please contact Epoch Billing Support. Contact details are provided below:

PHONE TOLL FREE:+1 800 893 8871
PHONE WORLDWIDE:+1 310 664 5810

Yes. Our videos are compatible with iPad and iPhone for your viewing experience.

Our videos are available in MP4 file type | HD resolution (1920×1080 pixels, 16:9 aspect ratio).

Yes. Select and add each item to your cart before purchasing at checkout.

All of our content contains nudity and sex. The material on this site is intended for and restricted to 18+ mature adults only.

No. We do not accept requests for custom videos. However, all feedbacks will be valued. Please feel free to reach out to and provide us with your feedback or request what you would like to see in our upcoming videos. We are unable to make any guarantees, but our director will take in into serious consideration.

If your inquiry has not been addressed here, please contact us via email at